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Privacy Policy

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Effective Date: 03 August 2026

Welcome to Bharatneo.com ("Website"), owned and operated by Bharatneo Infratech Private Limited ("Bharat Neo", "Company", "We", "Us", or "Our").

At Bharat Neo, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you access or use our Website, webinars, digital services, products, mobile applications (if any), and related platforms.

This Privacy Policy has been prepared in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws and regulations.

By accessing or using Bharatneo.com or any of our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

 

1. About Bharat Neo

Bharat Neo is a technology-enabled demand aggregation platform that facilitates buyer engagement, educational programmes, webinars, community participation, digital services, and interactions between prospective homebuyers and participating real estate developers.

Registered Office

Bharatneo Infratech Private Limited
1E, 2nd Floor, B3
The Cerebrum IT Park
Kalyani Nagar
Pune – 411014
Maharashtra, India

Email: hello@bharatneo.com

2. Information We Collect

Depending on your interaction with our Website and services, we may collect the following categories of personal information.

A. Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Residential Address

  • City, State and PIN Code

  • Date of Birth (where applicable)

  • Occupation

  • Company or Organisation Name (where applicable)

B. Property Preferences

Where voluntarily provided by you:

  • Preferred City

  • Preferred Locality

  • Budget Range

  • Property Type

  • Purchase Timeline

  • Financing Preference

  • Other property-related preferences

C. Identity and Verification Information

Where necessary for specific programmes or services, we may collect information or documents required for identity verification, eligibility assessment, or compliance with applicable laws.

D. Payment Information

Payments made through Bharatneo.com are processed through authorised third-party payment gateway providers.

Bharat Neo does not store your complete:

  • Credit Card details

  • Debit Card details

  • CVV

  • UPI PIN

  • Net Banking credentials

Payment processing is governed by the respective payment service provider's privacy policy and security standards.

E. Technical Information

When you use our Website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Date and Time of Access

  • Website Usage Information

  • Referral Source

  • Cookie Information

  • Diagnostic and Log Data

3. How We Collect Information

We may collect information when you:

  • Visit Bharatneo.com

  • Register an account

  • Register for webinars or events

  • Purchase digital products or services

  • Make online payments

  • Fill out enquiry or registration forms

  • Subscribe to newsletters

  • Participate in surveys

  • Contact us by email, WhatsApp, telephone, or social media

  • Upload documents or other information

  • Interact with our customer support team

4. Purpose of Processing

We process your personal information for legitimate business purposes, including to:

  • Create and manage your account.

  • Verify your identity where required.

  • Provide our products and services.

  • Process registrations and payments.

  • Facilitate buyer engagement and demand aggregation.

  • Coordinate interactions between users and participating developers where relevant to the services requested.

  • Respond to enquiries.

  • Provide customer support.

  • Send transactional communications.

  • Send webinar reminders and service notifications.

  • Improve our Website and user experience.

  • Conduct analytics and research.

  • Prevent fraud and misuse.

  • Comply with applicable legal and regulatory obligations.

  • Protect our legal rights and interests.

5. Lawful Basis for Processing

Where required by applicable law, Bharat Neo processes personal information based on one or more of the following:

  • Your consent.

  • Performance of a contract or requested service.

  • Compliance with legal obligations.

  • Legitimate business purposes that are consistent with applicable law.

6. Sharing of Personal Information

We may share personal information only where reasonably necessary for providing our services or complying with legal obligations.

Recipients may include:

  • Participating real estate developers.

  • Payment gateway providers.

  • Banks and financial institutions where relevant to the requested service.

  • Cloud hosting providers.

  • Technology vendors.

  • CRM and communication service providers.

  • Professional advisers, including auditors, accountants, and legal counsel.

  • Government authorities or regulators where required by law.

We do not sell, rent, or trade your personal information to third parties.

7. Marketing Communications

Subject to your consent and applicable law, Bharat Neo may send:

  • Webinar invitations.

  • Service announcements.

  • Educational content.

  • Property-related updates.

  • Event invitations.

  • Promotional communications.

  • Newsletters.

You may opt out of promotional communications at any time by following the unsubscribe instructions or by contacting us.

Service-related communications necessary for providing our services may continue even if you opt out of marketing communications.

8. Cookies and Similar Technologies

Bharatneo.com may use cookies and similar technologies to:

  • Improve Website functionality.

  • Remember user preferences.

  • Enhance security.

  • Analyse Website performance.

  • Understand visitor behaviour.

You may modify your browser settings to disable cookies. However, certain Website features may not function properly.

9. Data Security

Bharat Neo maintains reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, alteration, disclosure, loss, misuse, or destruction.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, absolute security cannot be guaranteed.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services.

  • Fulfil contractual obligations.

  • Comply with legal and regulatory requirements.

  • Resolve disputes.

  • Enforce our legal rights.

When information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with our internal policies and applicable law.

11. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction or updating of inaccurate information.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Request information regarding the processing of your personal data.

  • Raise concerns regarding the processing of your personal information.

We will respond to such requests in accordance with applicable law.

12. Children's Privacy

Bharatneo.com is intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children except where permitted by applicable law.

13. Third-Party Websites

Our Website may contain links to third-party websites.

Bharat Neo does not control or assume responsibility for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of those websites before sharing personal information.

14. International Transfers

Where personal information is transferred outside India, Bharat Neo will take reasonable measures to ensure that such transfers are carried out in accordance with applicable laws and appropriate safeguards.

15. Changes to this Privacy Policy

Bharat Neo may revise this Privacy Policy from time to time.

Any updated version will be published on this page with a revised Effective Date.

Your continued use of the Website following any update constitutes acceptance of the revised Privacy Policy.

16. Contact Us

For questions regarding this Privacy Policy or our privacy practices, please contact:

Bharatneo Infratech Private Limited

1E, 2nd Floor, B3
The Cerebrum IT Park
Kalyani Nagar
Pune – 411014
Maharashtra, India

Email: hello@bharatneo.com

17. Grievance Redressal

If you have any grievance relating to the collection, processing, storage, disclosure, or protection of your personal information, you may contact our Grievance Officer:

Grievance Officer
Bharatneo Infratech Private Limited
1E, 2nd Floor, B3
The Cerebrum IT Park
Kalyani Nagar
Pune – 411014
Maharashtra, India

Email: grievance@bharatneo.com

We will endeavour to acknowledge and address your grievance within the timelines prescribed under applicable law.

18. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, India.

Last Updated: 03 August 2026

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