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Refund & Cancellation Policy

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Effective Date: 03 August 2026

This Refund & Cancellation Policy ("Policy") governs refunds, cancellations, and payment-related matters for products and services offered by Bharatneo Infratech Private Limited ("Bharat Neo", "Company", "We", "Us", or "Our") through www.bharatneo.com ("Website").

By purchasing any product or service through Bharatneo.com, you acknowledge that you have read, understood, and agreed to this Policy.

 

1. Scope

This Policy applies to payments made for services offered through Bharatneo.com, including but not limited to:

  • Webinar registrations

  • Workshops and training programmes

  • Digital event passes

  • Digital memberships

  • Gateway Access Keys

  • RFP Tokens

  • Digital certificates

  • Consultation services

  • Other digital products and services offered from time to time

2. General Refund Policy

As most of Bharat Neo's offerings are digital products or services that become accessible immediately upon successful registration or payment, all payments are generally non-refundable, except in the circumstances specifically described in this Policy or where otherwise required by applicable law.

3. Cancellation by the User

Unless expressly stated otherwise for a particular product or service:

  • Users may cancel their registration before the scheduled commencement of the service by contacting Bharat Neo.

  • Cancellation of registration does not automatically entitle the user to a refund.

  • Any refund, if approved, shall be processed in accordance with this Policy.

4. Cancellation by Bharat Neo

If Bharat Neo cancels a webinar, event, workshop, or other paid service due to operational reasons, technical issues, insufficient registrations, or circumstances beyond its reasonable control, Bharat Neo may, at its sole discretion:

  • Reschedule the event; or

  • Provide access to an equivalent programme; or

  • Issue a full or partial refund, where appropriate.

Where a full refund is approved due to cancellation initiated by Bharat Neo, the refund will generally be processed to the original payment method.

5. Duplicate or Incorrect Payments

If a user has:

  • Been charged more than once for the same transaction;

  • Made an accidental duplicate payment; or

  • Been charged due to a confirmed technical error attributable to Bharat Neo,

the Company will verify the transaction and, where appropriate, process a refund of the excess amount.

6. Failed Transactions

If your bank account is debited but the transaction is not successfully completed due to technical issues, payment gateway failures, or banking network errors:

  • Please retain the payment confirmation or transaction reference.

  • Contact Bharat Neo with the relevant transaction details.

  • The Company will coordinate with the payment gateway provider and, where applicable, facilitate the resolution.

In many cases, unsuccessful transactions are automatically reversed by the issuing bank or payment gateway in accordance with their policies and timelines.

7. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

  • Failure to attend a webinar, workshop, event, or consultation.

  • Failure to join an online session at the scheduled time.

  • Change of mind after purchase.

  • Incorrect information provided by the user during registration.

  • Failure to satisfy eligibility requirements.

  • Dissatisfaction based on personal expectations where the service has been delivered as described.

  • Internet connectivity issues, device incompatibility, or technical issues on the user's side.

  • Any digital product or service that has already been accessed, downloaded, activated, consumed, or utilised, unless otherwise required by applicable law.

8. Digital Products

Where digital products such as Access Keys, Memberships, Digital Passes, RFP Tokens, Certificates, or other digital entitlements are activated or delivered, such purchases are generally non-refundable unless:

  • Delivery cannot be completed due to reasons attributable to Bharat Neo;

  • A duplicate payment has been made; or

  • A refund is otherwise required under applicable law.

9. Refund Processing

Where a refund is approved:

  • Refunds will generally be credited to the original payment method used for the transaction.

  • Processing timelines depend upon the payment gateway provider, banks, card issuers, UPI service providers, or other financial institutions.

  • Bharat Neo will initiate the approved refund within a reasonable period after verification. The actual credit to the user's account may take additional time depending on the payment provider.

10. Changes to Registrations

Requests to transfer, reschedule, or modify registrations may be considered at the Company's discretion, subject to operational feasibility and the nature of the service purchased.

Bharat Neo is under no obligation to approve such requests.

11. Force Majeure

Bharat Neo shall not be liable for cancellations, delays, interruptions, or modifications resulting from events beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Internet outages

  • Cybersecurity incidents

  • Public health emergencies

  • Labour disruptions

  • Failure of third-party technology or service providers

Where reasonably possible, Bharat Neo may offer an alternative date or equivalent service.

12. Fraudulent Transactions

The Company reserves the right to refuse refunds or cancel registrations where it reasonably believes that:

  • Fraudulent activity has occurred;

  • Payment has been made using unauthorized means;

  • False or misleading information has been provided; or

  • The transaction violates applicable law or these Terms & Conditions.

The Company may also report suspected fraudulent transactions to the appropriate authorities.

13. Contact for Refund Requests

For any refund, cancellation, or payment-related queries, please contact:

Bharatneo Infratech Private Limited

1E, 2nd Floor, B3
The Cerebrum IT Park
Kalyani Nagar
Pune – 411014
Maharashtra, India

Email: hello@bharatneo.com

Please include the following details when contacting us:

  • Full Name

  • Registered Mobile Number

  • Registered Email Address

  • Transaction ID / Payment Reference

  • Date of Payment

  • Amount Paid

  • Reason for the Refund or Cancellation Request

14. Policy Updates

Bharat Neo reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time.

The revised version will be published on this page with an updated Effective Date.

Continued use of the Website or purchase of services after such updates constitutes acceptance of the revised Policy.

15. Governing Law

This Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, India.

Last Updated: 03 August 2026

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